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Every business wants to deliver customer service, but what customer service do the customers want?
What is valued, what isn’t?
What is a waste of time and what gives a return on investment?
That’s why we do customer service surveys. Isn’t it? .....Read More
"To sell raw materials and buy finished goods makes one poor; to buy raw materials and sell finished goods makes one rich." Chancellor of the Convocation
Sejm of the Polish-Lithuanian Commonwealth, 1764. (Zamoyski, The Polish Way, pp. 238-139) .....Read More