Quick Links

Systems and Process Improvements

Inefficient Systems and processes cost you money and customer goodwill
Why waste money and lose customers?

The nervous structure of the business. It impacts on customer service, therefore customer gain, retention and loss. On staff morale and therefore costs and performance. All businesses have them , some are designed, most just evolve, but what do we mean by “systems”.

  • The ‘rules’
  • The processes and procedures by which things get done
    – Determines what people do
    – What gets people’s attention
    – The language that shapes organisation
  • What you measure is what you get
  • Strategic Systems lean towards effectiveness
  • Operating Systems set standards, monitor and review, reward/sanction and lean toward efficiency

Key systems include

  • HR
  • Information/I.T.
  • Planning Process
  • Balance of emphasis placed on financial, processes, people and customers by management
  • Pure financial Planning and Control - budgetary process
  • Communications

All your systems should deliver

  • A hierarchy based on vertical information flow and downward flow of instructions
  • Good decisions are based on good information:
    – which is simultaneously available
    – network becomes self monitoring/co-ordinated
     

It never ceases to surprise us how inadequate information frequently is, both internally and externally. Many businesses have systems that have simply evolved over time. Everyone working with the system is comfortable, but frustrated. Customers sigh down the phone to your staff as they try to understand why something just takes so damn long to process. Copernicus can help improve your customer service experience, your staff morale and therefore your bottom line with a systematic systems review. Either as a standalone project or as pas part of a full strategic review.


To discuss how Copernicus can help guide your systems towards optimum efficiency contact us today
info@copernicus-consulting.com

back to top ^